Your guide to using Member Online
Member Online can help you to manage your account and make informed decisions about your super.
Find out more about the new features, get answers to the most common Member Online questions and read our ‘how to’ guides for step-by-step instructions on some common processes.
Member Online FAQs
Security
Security FAQsFind answers to:
- I registered for Member Online in the past. Why do I need to register again?
- Why did GESB introduce the two-step multi factor authentication (MFA) identity check?
- When will I be asked to complete the two-step security check?
- What is the two-step security check?
- Why do you recommend I change my password regularly?
- What browser should I use to log into Member Online?
How to guides
How to guidesFind step-by-step instructions for how to:
- Find your member number
- Register for Member Online
- Change your password
- Make a contribution
- Change your investment plan
- Change your insurance cover
- Add Member Online to my mobile home screen
Personal details and inbox
Personal details and inbox FAQsFind answers to:
- Updating my contact details
- Adding my tax file number
- Changing my password
- Finding my statement
- Knowing if I have new items in my inbox
Insurance
Insurance FAQsFind out more about:
- My insurance cover
- Applying for insurance
- Changing my insurance cover
- Making an insurance claim
- Why do I need to complete a two-part identity check to change or apply for insurance?
Investments
Investments FAQsFind answers to:
- Where can I find my investment plan information?
- What kind of information can I find about my investment plan in Member Online?
- How do I change my investment plan?
- Why do I need to complete a two-part identity check to change my plan?
Using Member Online
Using Member Online FAQsFind answers to:
- I registered for Member Online in the past. Why do I need to register again?
- What is the two-part identity check – known as multi-factor authentication (MFA)?
- Why did GESB introduce the two-part identity check?
- When will I be asked to complete the two-part identity check?
- What can I do in Member Online?
- Can I use Member Online on my tablet or phone?
We're here to help
If you need help resetting your password, you’ve locked yourself out of your account or you’re having trouble using Member Online, please get in touch.
You can connect with us Monday to Friday through Live chat from 7.30am until 5.15pm or by calling your Member Services Centre on 13 43 72 until 5.30pm.
More information
Member Online FAQs
Thank you for printing this page. Remember to come back to gesb.wa.gov.au for the latest information as our content is updated regularly. This information is correct as at 17 May 2024.